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Transforming departure control systems for the Offer-Order era
As airlines embrace the Offer-Order model, modernising Departure Control Systems (DCS) becomes essential to enhance operational efficiency and passenger experience.
The shift towards a new operational framework
The aviation industry is undergoing a significant transformation with the adoption of the Offer-Order-Settle-Deliver (OOSD) model. This shift necessitates a reevaluation of traditional Departure Control Systems (DCS) to meet the demands of modern airline operations.
In collaboration with Travel Technology Research Ltd (T2RL), Ink Innovation has published a comprehensive white paper titled Delivery in an Order Management World. This research delves into the transition towards the OOSD framework, highlighting the imperative to redefine delivery management systems to align with contemporary requirements.
Key insights from the white paper
- Redefining delivery management – The study emphasises the critical need to replace traditional DCS with modern Delivery Management Systems (DMS) to enhance efficiency and passenger satisfaction.
- Strategic implementation – It offers strategic approaches for airlines to implement new frameworks that improve operational and financial performance.
- Financial advantages – The adoption of advanced delivery systems presents significant financial benefits, including increased revenue opportunities and cost reductions.
Ian Tunnacliffe, SVP Consulting and Editor in Chief of T2RL, stated:
"T2RL and Ink have been working together to explore how airlines can use the opportunity presented by the move to modern airline retailing with Offers and Orders in order to generate more revenue and improve customer satisfaction after the initial booking is made. With input from major airlines on three continents, we have produced a report that sets out some of the exciting possibilities."
Shawn Richards, co-founder and CEO of Ink Innovation, added:
"While OOSD is gaining momentum with NDC and ONE Order, the Delivery component remains underdeveloped. We see how the immediate focus on robust Delivery implementation can help realise OOSD’s full potential and benefits. Our partnership with T2RL and work over the last few months have enabled us to provide valuable insights for the industry."
Preparing for the future of airline operations
As airlines evolve beyond traditional DCS, this research offers a forward-looking framework for modern delivery management that aligns with future expectations. By identifying the shortcomings of conventional DCS in the OOSD model and presenting innovative solutions, the paper aims to guide airlines in enhancing both operational and financial performance.
For a more detailed exploration of these insights, review the full white paper:
Community of Valencia grant to support Ink's initiatives
Ink Innovation is supported by the Community of Valencia to promote its products in new international markets.
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