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How to transform passenger operations and interaction: Ink’s vision at PTE 2024
Ink Innovation shares its vision of the Connected Journeys at Passenger Terminal Expo to reimagine airport operations.
Rethinking passenger interaction: Key highlights from Ink at PTE 2024
At the Passenger Terminal Expo (PTE) in Frankfurt, Ink brought its ‘Connected Journeys’ vision to life — offering a bold and practical glimpse into the future of airport operations.
As airports strive to keep pace with rapidly evolving passenger expectations, Ink introduced a new approach: one that replaces outdated four-hour check-in queues with fluid, tech-enabled travel experiences. The goal is to help airports break free from legacy limitations and transform into hubs of connected steps.
“Our focus extends beyond the act of travel; it's about creating meaningful connections throughout the journey,” said Blaine Powell, Chief Sales Officer at Ink. “With Ink, airports not only improve passenger experience — they also find new revenue streams through flexible, retail-focused technology.”
Ink experience with PTE
PTE remains one of the aviation industry's most influential global events, drawing over 7,000 attendees from more than 100 countries. Ink has a long-standing history with the show, starting with the first showcase in Paris in 2006. From launching Ink DCS and Ink Touch to unveiling Load Control systems and self-service hardware, each appearance has marked a key milestone in our journey.
In 2024, we built on that legacy with the latest evolution of our self-service solutions — including our compact, biometrics-enabled units and the upgraded QuickTag, all designed to retrofit easily into existing airport environments.
“Developing our first self-service bag drop was a pivotal moment,” recalled Yurik Schwab, Head of Hardware Systems at Ink. “Retrofitting is crucial — it allows airports to modernise without the cost and disruption of major overhauls.”
Exploring innovations for modern retailing with Ink
Ink presented Connected Journeys, a demo that highlighted how the modular ecosystem links passenger interactions across every airport touchpoint — from check-in to boarding. The walking-pace, frictionless journey we envision is about more than efficiency. It’s about turning operations into opportunities — and turning moments into meaningful experiences.
Through a combination of live demos and expert-led discussions, we illustrated how airports and airlines can move beyond siloed systems and toward circular, retail-ready platforms that serve both passengers and providers.
Thank you for visiting us at PTE 2024
We’d like to thank everyone who came to see Ink’s team. If you missed our demo or want to continue the conversation, it’s not too late—schedule a follow-up session with our team here.
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