The Duty Manager role plays a pivotal role in ensuring smooth day-to-day operations while driving customer satisfaction, continuous improvement, and successful delivery of projects and system configuration changes.
The Duty Manager plays a critical role in managing and supporting the performance of the support agents. The Duty Manager role plays a pivotal role in ensuring smooth day-to-day operations while driving customer satisfaction, continuous improvement, and successful delivery of projects and system configuration changes. This position involves managing team performance, overseeing projects, and fostering strong collaboration across departments to achieve organisational goals.
Ink is an innovative IT company based in sunny Alicante, Spain. The company's diverse product portfolio delivers Passenger Service technology for the travel industry across three channels - Desktop, Mobile and Self Service - from our Cloud Platform.
We provide mission-critical products and services to several international aviation clients and our systems have handled over 50 million passengers for over 100 airlines in airports all over the world.
Our team thrives on the adrenaline of competing against billion-dollar companies using our ingenuity and relying on our desire to out-innovate them.
This role is for an 18 Month contract with extended trips of a few weeks at a time that are essential for this role.
This role is ideal for someone who thrives in a leadership position, values teamwork, and has a passion for operational excellence and customer service.
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